Hello Jaidynce, Your USPS tracking for this purchase was 420701489300110597203530729343 As you can see, order was the truth is delivered and in transit. Please get in contact with our support team and we might be happy to ship out a completely new a single or exchange it with another product. https://fade-dispo90000.ourcodeblog.com/39207276/getting-my-fade-dispo-to-work